IMPORTANT: All orders are made to order and require 7–10 business days for processing. Local pickup does not reduce processing time. Expedited shipping affects shipping speed only, not production time.

How long do orders take?

Orders take 7–10 business days to process.

Business days are Monday through Friday and do not include weekends or holidays.

Shipping time is separate from processing time.

I selected local pickup. Can I get my order sooner?

No.

All orders are made to order and follow the same 7–10 business day processing time whether you select shipping or local pickup.

Choosing pickup does not make your order ready faster.

Can you rush my order?

No.

Orders are completed in the order they are received. We do not offer rush production.

I paid for expedited shipping. Does that speed up processing?

No.

Expedited shipping only affects transit time once your order ships.

All orders still require our standard 7–10 business day processing time.

Can I pick up my order today?

No.

Orders are not available for pickup until you receive a pickup notification email.

Please do not come for pickup until you have received confirmation that your order is ready.

Where is my order?

If your order is within our stated 7–10 business day processing window, it is currently being produced.

Once your order ships, tracking information is automatically emailed to you.

Please check your spam or junk folder before contacting us.

Why hasn’t my tracking updated?

Tracking updates are controlled by USPS.

Once a package is in USPS possession, we have no control over when scans occur or how quickly tracking updates.

Can you guarantee delivery by a specific date?

No.

We can only provide our estimated processing time. Once an order ships, delivery times are controlled by the carrier.

Please order early if you need an item for a specific event or date.

I placed my order yesterday. Can I change the size, color, or item?

We will do our best to accommodate changes if production has not started.

However, because orders move quickly into production, changes cannot be guaranteed.

Please email us as soon as possible.

Can I cancel my order?

No.

All items are made to order specifically for each customer.

Because of this, we do not accept cancellations once an order has been placed.

Do you accept returns or exchanges?

No.

All sales are final.

Please review sizing charts carefully before placing your order.

Your size chart can’t be right.

Our size charts are provided directly by the manufacturer and are considered industry standard sizing.

We strongly recommend measuring a favorite shirt or sweatshirt and comparing it to the chart before ordering.

I forgot to use a discount code.

Discount codes cannot be applied after an order has been placed.

Please make sure all codes are entered before completing checkout.

Can I combine multiple orders?

Not always.

Due to production scheduling and order volume, separate orders may be processed and shipped separately.

My package says delivered, but I don’t have it.

Once a package is marked delivered by USPS, customers must contact USPS directly regarding delivery issues.

We do not have access to additional tracking information beyond what USPS provides.

Why was only part of my order delivered?

Some items may ship separately due to inventory availability, production schedules, or fulfillment locations.

If additional items are pending, tracking information will be provided when they ship.

My order is a gift. Can you prioritize it?

No.

All orders are completed in the order they are received.

We do not move orders ahead of customers who ordered before you.

Do you have a storefront?

No.

We are an online-only business and do not have retail shopping hours or a physical store open to the public.

Can I call or text you?

No.

We are an online-only business and do not offer phone support.

Please contact us by email and allow time for a response.

If you happen to find a phone number through Google or another online source, that does not mean it is a customer service number. Please do not call or text it. Doing so is extremely inappropriate and those calls and texts will not be answered.

All customer communication is handled through email so that inquiries can be tracked and responded to in the order they are received.

Why haven’t you answered my email yet?

We are a small family-run business.

During busy periods we may receive hundreds of emails while simultaneously producing, packing, shipping, and managing orders.

If your order is still within our stated processing window, there may not be an update available at that time.

Sending multiple emails regarding the same order will not result in a faster response.

Do you answer messages on Facebook, Instagram, text, email, and website chat?

The fastest and preferred way to contact us is by email.

Messages sent through multiple platforms may actually delay a response by creating duplicate inquiries.

Do fundraiser orders ship immediately?

No.

Fundraiser orders begin production after the fundraiser closes.

Most fundraiser orders take approximately 14 business days (2 weeks) after the fundraiser ends.

Specific timelines will always be listed on the fundraiser page.

Are your items made to order?

Yes.

Every item is custom made specifically for your order.

This allows us to offer hundreds of designs without carrying large amounts of inventory.

Do you keep items in stock?

No.

Most products are made to order after purchase.

Why does my design look distressed?

Many of our designs are intentionally created with a vintage or distressed appearance.

This is part of the artwork and not a printing defect.

Please review product photos carefully before ordering.

I need my order for a specific date. What should I do?

Please place your order early.

We cannot guarantee delivery by specific dates unless explicitly stated in writing before purchase.

Customers should always allow additional time during holidays, peak seasons, school fundraiser periods, and carrier delays.