We’re here to help! While every order is carefully prepared, we understand that occasionally something may not arrive exactly as expected.

If you received an incorrect item, your order arrived damaged, or you’re missing an item, please use the form below to submit a claim.

Before Submitting a Claim

Please review the following information:

Missing Items: Some orders ship in multiple packages and may arrive on different days. Please check your shipping confirmation emails and tracking information before reporting a missing item.

Damaged Items: If your item arrived damaged or has a manufacturing defect, please include clear photos showing the issue.

Incorrect Items: If you received the wrong size, color, design, or product compared to what you ordered, please submit a claim with photos of the item received.

Processing Times: This form is for issues with items you’ve received, not for order status inquiries. Our standard processing time is 10–14 business days. Fundraiser orders require 14 business days after the fundraiser closes, excluding weekends and holidays.

Important Information

All Salt + Shore items are made to order. We do not accept returns, exchanges, or cancellations due to sizing preferences, change of mind, or ordering errors.

Claims are reviewed individually. Submitting a claim does not automatically guarantee a replacement or refund.

Please submit your claim within 3 days of delivery so we can review and resolve any qualifying issues promptly.

Submit Your Claim Below

Please provide your order number, the email address associated with your purchase, a description of the issue, and any supporting photos.

We appreciate your patience and understanding as our small team works to make things right.

Salt + Shore Apparel